No Tiny Print Buy-Back Program

The BicycleWise Buy-Back program applies to children's bicycles with 24" wheels or smaller, Trail-A-Bikes and trailers purchased new from BicycleWise.

Return the bicycle, Trail-A-Bike, or trailer within 3 years and receive up to 50% in-store credit which can be used toward any merchandise or service. Just bring it in. We'll take a look at the condition and make you an offer. It's that simple.

Special Orders

We carry an extensive selection but we can't we can't stock every part, accessory, clothing item, and add-on. However, through our vendors, we have access to a very broad array of products. We're happy to special order whatever it is you need.

With so many high-tech materials sold under various brand names, selecting clothing for various outdoor activities and getting the proper clothing can be intimidating. Sometimes it's not any better when ordering parts. You need the right part, the right size, and perhaps a special tool to install it.

We have product catalogs, access to vendors, and expertise to help you find the right product.

Return Policy

BicycleWisewise will gladly refund your money for any purchase that is returned within 14 days of purchase in unused condition with original packaging in good condition. There will be a 10% restocking fee on returns purchased with a credit card.

Any purchase returned within that 14 day period purchased using a check must wait 17 days to receive money back. In most cases a check will be cut for the refund.

Any purchase returned after 14 days but before 30 days will be given store credit, provided the product is returned unused with all original packaging in good condition.

We will not accept returns for credit or refund after 30 days of purchase.

No credit, exchange or refund will be granted unless the original receipt accompanies the products.

Cycling shorts,tools, and tubes may not be returned for exchange, credit, or refund. We will replace them for valid warranty issues.

There will be a 10% restocking fee for all returns.

No refunds on special orders.

Test Rides

We strongly believe that the only way to determine whether a bike is the right bike is to ride it. It also provides an opportunity for our mechanics to make custom adjustments for each rider.

We are happy to provide a helmet for use during test rides. We ask you to wear sensible shoes when test riding a bicycle.

Adults 18 and older may be required to leave a driver's license while test riding. For those under 18, a parent or guardian is required to be present during test rides.